Not a lot of communication at this dealership. Scheduled a car repair due to recalled parts a week prior to my appointment. Dropped my car off and was informed it would not be ready until the end of the day or possibly the next morning. I arrived the next morning after returning my rental and was then told no work had been done on my car as they did not have to parts to complete the recall/warranty repair. Not sure why the part was not available after I scheduled the appointment with the warranty department a week prior. Ended up waiting for 6 hours at the dealership as my 24 hr courtesy rental was already returned. Had I been informed that the necessary part was not in stock and had to be ordered, I could have came back to the dealership the next day so that my car would not have to be kept overnight at the dealership with no work being completed.

Ray was helpful in checking me in & helped me chose the better coupon to use.

Purchased a new 2025 civic LX last year. Dealer was very friendly. Advice: don’t buy any packages addons except for extended warranty. Front right strut gave out, but it was covered under warranty and the Service Advisor I worked with, Bryan, was very helpful. Only reason I gave a 4 star and not a 5 is because I purchased the oil change and wheel rotation add on up until 60k miles, but they kept doing just the oil change and not the tire rotation.

It was an easy, professional purchase , all phases of the lease was acceptable . Turnscout, it was actually a pleaseant purchase.

Pacific Honda Service Center was absolutely fantastic when they diagnosed what maintenance my car needed, with how they did the repairs, and how speedily everything was done.

This was my second time bringing in my Civic Type R in for an oil change with Pacific Honda and I couldn’t be any happier with their team. Erick C. was my advisor once again and he was very kind and friendly as always. I appreciate the communication from him and his team. The tech was careful with my car and I even got a video of the inspection which was really nice to see! Once again thank you Pacific Honda and Erick for taking care of me and my vehicle!

Excelente customer service but still having same problem with my 2025 crv honda is saying that the car have a bad engine so going to replace it it a lemon but at lease I had a rental car from u guys into my car get fix it been at pacific honda twin first times all the ligth went on like a christmas tree the second times at the dealership for the same problem second times lose all the power on the engine had a bad shake went u turn on the air conditioner

Great service and the people who work there are very friendly and efficient. Been going there for 10 years.

Scheduled a test drive appointment by email, confirming in advance the specific manual-transmission cars I wanted to drive. My rep was 15 minutes late to the appointment, then handed me off to another salesperson who had not been briefed and couldn’t answer basic questions about the vehicles. After all of that, I was told the dealership does not permit test drives of any manual-transmission cars — a policy that was never mentioned across multiple email exchanges specifically about driving manual cars. If that’s the policy, it takes one sentence in a reply to say so and saves the customer a wasted trip. The floor was disorganized beyond my own appointment. Another customer with a scheduled trade-in appraisal was waiting on a buyer who wasn’t working that day. Staff were either idle at their desks or visibly scrambling. I went elsewhere and had no trouble driving manual cars at other stores the same weekend. Would not recommend.

Everything is amazing in this company! From the car sales agent to the manager, you feel valued and well accommodated. Kudos to Mark, the sales agent, for his outstanding job in making the process very smooth and well organized!

I have been bringing my CRV Hybrid to Pacific Honda for a couple of years: regular service and some warranty work. Friendly, reasonably responsive staff. Service seems good/complete. My only complaint would be a tendency to underestimate the amount of time it will take to complete a specified service (I would rather have them overestimate/provide “worse case scenario”. I will keep using this service center.

5/5 Stars – Exceptional Experience with Moe Hijazi!I recently purchased my 2026 Honda CR-V from Pacific Honda in Kearny Mesa, and I cannot recommend salesman Moe Hijazi highly enough. From start to finish, Moe was incredibly patient and knowledgeable, taking the time to answer all of my questions about the new CR-V.What I appreciated most was the environment he created—I felt absolutely no pressure throughout the entire process. Moe made the buying experience smooth, stress-free, and remarkably easy to work with. He even went above and beyond by staying with me until the very end, helping me transfer everything out of my trade-in car, including the heavy car seats! If you are looking for a transparent, professional, and truly helpful car buying experience in San Diego, go see Moe Hijazi at Pacific Honda

Easy appointment process! Courteous service advisor Ray! Quick in and out! Good communication when done.

As soon as I hit 163 N, tire pressure low warning came on. I went home and checked the pressure.? Driver side both at 36psi, ok. Passenger side both 33.5, too low. Front tire was making hiss noise, still leaking. Added air to all 4 tires to 37.5 and leaks stopped. Reported this by text and asked how to turn off “tire pressure too low warning”. It was a week ago, still no answer.

Efficient and interactive service department. Easy to make service reservation. Kept me advised as to car’s status.