All of the employees were great, helped me get exactly what I wanted within a timely manner,Nellie, Tony and the financial manager had exceptional customer service.

I have never been attempted ripped off so horrendously by a service rep for service before. I go in for routine car and an inspection of ac and brakes. Service rep John tells me I need timing belt replaced, est 2500. I say okay. He convinces me to leave my car and says theyll pay for a rental car for 2 days because I work the next day and Im a nurse. I say okay. That night I realize I dont have the funds to get everything done at once, and I text the line he gave me that I had been texting from which hed always call me back in response. I texted to stop service and that I would need to come back at a later date. The next morning right when they open at 0700 I called the service dept and left a voicemail saying to stop all service. I texted the same line shortly after 8 am again as he never called back. No response stil. This xxxxer doesnt get back to me until the afternoon and says theyve already done a lot of work and that I was currently almost at 900 worth of charges and that all inspections had been done so I should continue to avoid having to repay in the future. He also tries to throw in some xxxxxxxx saying my ENTIRE a/c unit was contaminated and it would take SIX THOUSAND to fix on top of so many other things he said he found wrong. He was saying I have 9000 worth of work to be done and that my car wasnt very safe to drive at the moment. And I say I still want to stop service and hes MAD. And he keeps trying to convince me to continue and then starts saying xxxx like well then we cant cover the rental car etc and I can hear the anger in his voice. I say Ill pick up the car the next day which was always the plan and later he calls back and says he got the charges reduced to 170 something for inspections and 60 for a filter they had already replaced (without my consent). So he had tried to initially charge me 900 for god knows what but somehow lowered it down that much within the hour??? He was definitely scamming me and Im just in shock this was a service rep at HONDA where Ive always gone and trusted. I will NEVER go to Honda for service again ever, stay away from Pacific Honda service!!! Theyre clearly in on scamming customers and could care less about your financial state or well being. Im going elsewhere to get my car reinspected and I have a strong feeling my entire ac unit is not “entirely contaminated.” What a waste of money, time, and trust.

Everyone was extremely helpful and nice. Everyone was professional. The dealer was nice and clean .

Great service Great advisor Great technician Always come here for my services The best deal

Erick C. Was my service advisor; and he was great! He was able to diagnose the problem right away and get me back on the road pretty fast! Thank you Pacific Honda, I’m a happy customer. The military discount was also a definite plus!!!

the staff here is nice and full of patience. I had a very nice experience over there.

Tyler explained the need for the non-scheduled services. He kept me informed as to the status of my vehicle.

Service adviser was professional and courteous. Service was excellent. The recall notice was explained and inspection showed no leak or problems.

Provide great and fast service great work of your team I recommended with my coworkers

Tyler Stedhman made my service repair painless and got it completed in one day. Thanks again for your help.

Dealership handles a lot of vehicles and does the best to work with customers efficiently. Bryan was a great service advisor. He responded to my text message quickly about when to pick up my car and made sure all the services including the recall were taken care of.

They are awesome so helpful Richard is the best ❤️ I was happy with the deal

Received great and quick service. Tyler was extremely nice and helpful. Did not run into any issues.

Tech was great and clear communicator and they also finished my car ahead of schedule!

Worst service dept in town. 3 trips back and forth not to have the part for my new car. Service Manager refused to talk to me and my service advisor sucked. It’s been about 4 weeks and no call to come in so they can fix the issue properly! I’m never going back. I felt like they were not valuing my time coming back and forth.