Customer Testimonials

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DealerRater Jul 7, 2021

My 16-year-old daughter and I went to Pacific Honda for a used 98 Ford F-150 we got there we met with Richard very nice respectful it was a really nice truck but then I noticed it only had three doors so I knew my husband wanted for and so we had to walk away Richard did not hassle us or try to make us stay and look at other vehicles he just said okay thank you he'll keep an eye out for a Ford F-150 and in our price range well about a week later my husband said that he ...

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DealerRater Aug 11, 2020

I started my research online to purchase a new 2020 Honda Accord Touring and spoke with several people from dealerships on the phone. They would not give me much information on the phone and insisted I come in person to speak with a salesman. I was surprised most of them were too busy to talk to me and were telling me their sticker price MSRP was all they were selling their cars for. I came across Pacific Honda on the internet and they had great reviews and had the car I wanted in black color. I called them on the phone ...

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DealerRater Jan 14, 2020

Vance was honest & direct and didn't waste our time haggling us or being pushy like others at other dealerships. Upon returning Marcelo was fast, through & efficient. The car buying process was painless and to the point. Both sales consultants were very knowledgeable and took the time explaining features. Days after the purchase, Marcelo followed up with an email and offered to answer any questions that I may have. I was surprised by the thoughtfulness, would definitely recommend anyone buying a new or used car.

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DealerRater Jan 23, 2019

I was in the market for a used car and was having a problem getting one, most dealers wanted a cosigner since I did not have a car on my credit report and my credit wasn't that strong. I applied to this dealer through credit Karma one of the sites that hook you up with a dealer and I was introduced to Pacific Honda used car department and Eduardo Ibarra. Eduardo took care of me, I had already seen a car online a 2011 Nissan Altima with low miles only 85,000 and was interested in it. We went for a test ...

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DealerRater Jul 23, 2018

Today I bought my second Honda from Pacific Honda. I had such a great experience with Jeff McPike the first time (when he was the only person on the west coast that was able to get me the exact car I wanted) that was sure to return. I was not disappointed. I absolutely dread the car buying experience. Negotiating, add-ones, bait and switch... you will get NONE of that with Jeff. He’s honest, transparent, quick, and ultra professional. He even came in on a Sunday (his day off) to finalize the sale of a high-demand car because I couldn’...

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DealerRater Apr 2, 2018

I was introduced to "DJ" Jefferson by a friend and I am so impressed by his caring and concern for my situation. I needed to get into a car as quickly as possible at the best rate . I spoke with him over the phone and let him what I needed in a vehicle and the price range that i wanted and payments range. When i went in for my appointment, he had a range of vehicles that would fit my needs and was able to get me into it.. Thank you DJ!!!!

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DealerRater Jul 15, 2017

I worked with Brooks Simpson at Pacific Honda. I am a woman and I hate buying cars (HATE). He helped me from start to finish. He was knowledgeable in their fields and helped me find the perfect car, No pressure through out without any attempts to upsell me on additional features on the car. They were fair with the value of my trade in. I will highly recommend going to Brooks if you're looking for a car! Great Job Brooks!

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DealerRater Jun 18, 2017

My daughter and I had a great experience at Pacific Honda, where my daughter purchased her first car (a 2008 Honda CRV). We saw the car on the internet and made an appointment with Tate Mackenzie to show us the car. I had previously had terrible experiences purchasing cars at dealerships, but Tate was so funny and friendly, that he made purchasing a car a pleasure. It was more like purchasing a car from a friend, than from a salesman. He was not pushy at all and did not make us sit there for hours. Instead, he really worked with us ...

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DealerRater Feb 11, 2017

I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive well mannered salesperson I gave him five stars he attended as well took us through the financial system very well game of this man 5 stars I think him and Pacific Honda and I will recommend other customers to you thank you very much for Gerardo Pena

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DealerRater Nov 5, 2016

Great customer service Mr. Darnell Jackson, I appreciate you coming in when you were supposed to be off already. Hope you enjoy the game on Sunday. Hope the Chargers make you proud

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DealerRater Oct 21, 2016

This was my first car buying experience, and if I had to do it all over again I would absolutely still choose Pacific Honda. My sales associate Scott was amazing and made the process simple and hassle free. We initially went to the dealership only to look, but after meeting the sales team and sitting down with Scott we decided to make the jump and purchase a vehicle. I would hands down recommend them to anyone looking for a new vehicle, Pacific Honda has an amazing team. It has been a pleasure to work with them.

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DealerRater Oct 19, 2016

my dealers name was ted, and was a very sharp gentleman whom was very understanding and helpful. i would highly recommend him to anyone in need of a new car, just because he will make it happen with in reason for you.

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DealerRater Oct 15, 2016

Darnell was great with assisting my mother on her car search. She was undecided bht he was flexible, patient and dedicated to making sure she was happy. Thanks Mr. Jackson

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DealerRater Oct 3, 2016

Very efficient workers, nice atmosphere! Even if I waited for about 2 hours to get my car serviced since it was a busy weekend, the waiting area was comfortable and it wasn't a drag staying there. Free wifi and refreshments!

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DealerRater May 18, 2016

timely, helpful, customer oriented, excellent salesman. Really enjoyed working with Scott. samantha was also helpful. They were both very curtious... They answered al our questions and concerns . They were very honest as well . No pressure sales.

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DealerRater May 13, 2016

Just completed my first Honda purchase ever yesterday. Was happy I went with Pacific Honda. Pricing was quite competitive, even on a very popular model in a cool color. Appreciated the large inventory of cars. Hassle free too and was in and out very quickly (I am person that values my time, which seemed to fit with how they all sell cars here.) Thanks to Lawrence E on the sales experience along with Jojie Delfin for helping me with my car delivery needs.

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DealerRater May 2, 2016

It was the best experience ever. Agreed with price over the phone and came in to see Scott at 4:30PM and got out at 7PM driving home a new car. Scott made everything easy and smooth transaction. I normally got stuck at other dealer for the whole day. Once again Thanks to Scott and Pacific Honda for the great deal on financing also at .9% and nobody can beat that.

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DealerRater Apr 26, 2016

First and foremost I already know what I had in mind when I came down to Pacific Honda. While I was originally to meet with a different individual I was referred to Scott. Now I'll be honest, I've had my run in with different sales men before but Scott was very approachable and easy to talk with. He didn't run figures until the end which was very nice as I was able to focus more on what model I had wanted. Even though I may have been a bit of a pain as we talked numbers he ...

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DealerRater Apr 25, 2016

The dealership was awesome I was helped right away and walked threw the entire process step by step and Richard was friendly and personable. I will be back when it is time to get another car

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DealerRater Apr 12, 2016

Bought a Civic in 1996, it lasted 16 years....came back to get a car for my mom, Scott was VERY pleasant, knowledgable and VERY patient with her! HAPPY Honda owner #2, I can see it in her eyes!!

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DealerRater Mar 10, 2016

I rarely go online to do a review but the service that my daughter and I got from Richard Inzunza was AWESOME! We were shopping for her first car and Richard really took the time to explain the features and benefits of each car to my daughter (17 yrs old) so we could make a fully informed decision. He went above and beyond with his kind, personal approach, he was very patient, he answered all her questions in a thoughtful, understandable manner and above all, he exceeded our expectations with his AMAZING customer service. We walked out of Pacific Honda with ...

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DealerRater Jan 22, 2016

I had a fantastic experience at Pacific Honda, all of their employees were kind and helpful. I dealt with Scott who got the perfect car for me, he was easy to talk to about my needs and professional ! Couldn't have asked for better service, I'd recommend to anyone in need of a new car! Thank you!

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DealerRater Jan 5, 2016

Scott was great from beginning to end. I never felt any pressure and I got a great deal on my new CR-V EX-L. Everyone I had contact with was great.

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DealerRater Dec 8, 2015

I am 20 I've currently had a lose senior 2 years, driving a Honda Accord model 1999 and it broke down. I was able to visit pacific Honda and be guided through the process of buying a car easily. Jojie and Robby helped us, both had great personalities and excellent with explaining every detail in buying the car what it came with as well as how to use features on it. Really great experience and I will recommend friends & family. Thank you all who helped at pacific Honda

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DealerRater Nov 9, 2015

I leased a car from here and had an incredible experience and I decided to post about it. Normally people like to write about their bad experiences and honestly I am here to do the exact opposite. My experience was just amazing and never thought that the buying process could be so easy and smooth. Sunroad Automotive has great values and I can tell you that Erik Nelson who is the General Manager made sure that my buying experience went smoothly and without a hitch. It's not just the price I was after when I went in, it was ...

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DealerRater Jul 10, 2015

I appreciate the thoroughness and thoughtfulness Ted brought to helping me buy my new car. His instruction regarding the 2015's new features was so helpful, his humor was welcome and appropriate, and his kindness and understanding of my needs made the entire experience a pleasant one.

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DealerRater Jun 28, 2015

Thank you to Ted Cosby, Mark Salzman, and Steve Geradi, and Dottie Dahlin (Finance). The Pacific Honda Team suprised me with their customer service, above and beyond attitude and the perspective of their customers as human beings and not simply pocket books. After several days of haggling with a few other dealerships I was not sure if I was going to give my business to Pacific Honda. Honestly, I walked in for the third time thinking that I was wasting my time and they were trying to swindle me into a payment amount I was not comfortable with. Well, instead ...

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DealerRater Jun 17, 2015

I made an appointment to have the 2nd key & valet key made (for some reason they were not available upon purchase). My appointment was at 7 AM. I was in line waiting until seen at 7:28 AM. I was told someone would call me on my cell phone in 60-90 minutes. Finally, after waiting in the lounge, at 10 AM I asked why it was taking so long and was told the keys are done, but no one had called me for pickup. If this is an indication of what to expect of the service department, I'm not inclined to continue ...

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DealerRater Apr 1, 2015

Got a great deal on my brand new fit and was in and out the way was quicker than ever anticipated! I even turned in my lease and didn't feel like I was being strung along to buy something I couldn't afford. Wonderful accommodations and customer service.

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DealerRater Mar 25, 2015

My wife and I went to Pacific Honda for the purpose of looking around to see if we would be interested in a Civic. We ended up purchasing a 2015 Civic that we love and a buying experience that we were completely satisfied with. Our salesman, Jimmy Gardemann, was very knowledgable about the product and very helpful without being pushy. The financial representative, Robby MacIntyre, was also very helpful in explaining each service we were purchasing with absolutely no pressure sales. We even got the trade in we were hoping for on our 2011 Mini Cooper. Would definitely recommend Pacific Honda to ...

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DealerRater Feb 25, 2015

Pacific Honda is great! This was my second Honda purchase at this location, so happy with my new car and I would highly recommend the team here!

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DealerRater Jan 25, 2015

I bought Honda Civic from Pacific handa. Jojie helped me a choosing correct car in my range. He helped me after words with my Car battery problem. I would recommend "Pacific Honda" to my friends. They gave me good APR. They were very helpful, they listened to my problem and did best to help me. Jojie's suggestions were wonderful.

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DealerRater Jan 7, 2015

Richard Inzunza made buying the car easy from the start. He was very up front with any deals he could get us, didn't hassle me into trying to get something I didn't want beyond simply offering it, and made sure our car was detailed nicely. If I was ready to buy another car anytime soon, I'd see him again! Mark Morrow also helped a ton. He answered any question I had for him instantly and even told me more info on the car I hadn't even though of.

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DealerRater Dec 30, 2014

We did purchase a CRV a few days ago. Scott was very kind & helpful and Dottie in Finance too. All the process was very smooth and quick. I highly recommend this dealership.

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DealerRater Dec 21, 2014

I was looking for Honda Accord EX-L and came across Pacific Honda. Normally stay away from used car dealerships due to the hard sell and amount of time to work out a fair deal. I was pleasantly surprised that I did not receive that treatment from Richard Inzunza at Pacific Honda. He was very informative of all the features of the car and discussed all thouroughly. The negotiation on price was handled efficiently and loan rate offered was very competitive. Richard and the group made the experience easy by never giving the hard sell as I had grown to expect ...

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DealerRater Nov 21, 2014

My friend had a good experience with purchasing a car from Jimmy. Jimmy is very professional and friendly. Just last week I bought a new Odyssey from him too. When l told him my oversized sunglasses got stuck in a drawer, he helped it out right away. Thumbs up!

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DealerRater Sep 23, 2014

Jeff Vidaurri did a stellar job of helping my wife buy her Accord Hybrid. They worked with us on our trade-in and gave us a great price on her new car. There was never any pressure , just good customer service throughout the dealership.

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DealerRater Sep 21, 2014

walked on to the lot, not even 5 mins, I was test driving the car I wanted, I went with no intentions of buying a car that day, but Pete and his team did everything to make sure I left happy, and I am Definitely satisfied with my Purchase, Thanks Pacific Honda and Staff!

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DealerRater Sep 19, 2014

I had a great experience at Pacific Honda. DJ helped me with my certified pre-owned 2012 Honda coupe. I am so happy with my new car, 5 stars doesn't do it justice. As soon as i got there i was greeted by the gal at the front desk. I was immediately greeted by DJ ( my contact @ Pacific Honda) and we began the process. Before i knew it, it was signing documents and driving off in my new car. I will be recommending Pacific Honda to as many people i know as possible. I want to thank Pacific Honda for making the ...

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DealerRater Sep 18, 2014

Had great experience buying the certified Honda Civic 2012. Especially prices were well below average. You put your expectations and they will come up with best of what they have. Also it was easy to get loan approval from Honda Financials.

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DealerRater Sep 9, 2014

Richard took good care of me while I was looking for a new car. He got to know about me and my family as we were test driving the car. He did his best to bargain the best price for me as well. I will recommend him to my family and friends and next time I need a car will go back to him first. furthermore my experience with Mark Morrow was pleasant and he also treated me like a team player.

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DealerRater Sep 7, 2014

From initial contact over the phone to follow-up by email, working with the guys and gals at Pacific Honda was a real pleasure. Lenny the manager was upfront about pricing and accommodating about extras, and Richard the salesperson was so nice to work with in all respects. Veronica the newcomer handled the paperwork iike a real pro. Everything met my expectations and more. Great job, everyone!

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DealerRater Aug 10, 2014

I bought a Honda Accord in 1998 from Pacific Honda and overall had a great experience with the dealership and car that I did not hesitate to walk in there today for my next vehicle. I highly recommend my Service Representative, Anthony Tains. He definitely gave me the 5-Star Experience. He is very knowledgeable, professional and provided exceptional customer service. He listened to my needs and was able to answer all of my questions. Anthony and the Service Manager, John, were able to deliver on providing a great price in order to meet my budget. Thank you! I am a very ...

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DealerRater Jul 31, 2014

I spoke with Ricky several times before purchasing my car. He was always courteous and willing to answer questions. When I went into the dealership to test drive a few cars, he was helpful and spent quite a bit of time with me. He is very professional and knows his product well. He understands the importance of good customer service and that is not always easy to find these days. I would certainly recommend dealing with Ricky and Pacific Honda.

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DealerRater May 29, 2014

THIS PAST MEMORIAL DAY, MY HUSBAND AND I WENT TO PACIFIC HONDA. A FRIEND OF MINE STRONGLY RECOMMENDED TONY MOMON. WE WERE VERY HAPPY WITH HIS HELP WITH BUYING OUR CAR. NOT ONLY WAS THE PRICE GREAT, BUT HIS WHOLE PARTICIPATION IN OUR BUY WAS WONDERFUL!!! WE WILL ALWAYS REMEMBER HOW PACIFIC HONDA AS A WHOLE TREATED US....AND THANK YOU TONY, YOU ARE AWESOME:)

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DealerRater May 16, 2014

In fact, I was looking forward for a Highlander and after visiting you, I was fascinated with Acura MDX SUV. Unfortunately, we will wait at least 6 months to buy a car for personal reasons, but we can keep in touch, I hope find a better deal once I come back

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DealerRater Mar 26, 2014

Ricky sold me a car 4 years ago and the experience was truly refreshing and I must say unique. He is a professional in all aspects of his assignment. He is a great listener and because he listens he can then cater to what you want and need; not what he wants to sell you. He is and has been a very compassionate individual as long as I have known him. He cares about customer service and his profession; this you can tell by the way he comes across to his customers. He realizes that a customer who is satisfied is ...

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DealerRater Mar 10, 2014

Last weekend, I went shopping for a used Honda CRV with a friend of mine.The first dealer we went to shifted us three times and each person told us something different. Then, on an impulse, we went to Pacific Honda and met Ricky. He was the most helpful and pleasant car sales person I have ever encountered in my many years of driving and purchasing cars. He was open to my thoughts and concerns about the cars and answered my questions in a very straightforward way. We also met the manager who could not have been more helpful. I ...

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DealerRater Feb 21, 2014

I went to Pacific Honda about a month ago very stressed out about the prospect of spending days worth of time and energy in trading in my decade old car for a newer used car. Thanks to Ricky and the team at Pacific Honda, I traded in my old car and drove home in a new one that very day, after just a couple hours of test drives and paper work. They even let me take the car before I had paid, since it was a weekend and I couldn't get the check that same day! Ricky was fantastic ...

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DealerRater Jan 26, 2014

We were purchasing for our 16 year old son. We started and finished with Ricky, but most of the dealing was with Jojie. He was incredible at understanding what we were looking for and understood the need to stay within our budget. Our son had saved some money and we had matched it so there was not an option to go much higher. He was very personable and took care of details that may not sound like a lot, but made an impression to us! Little things like making sure we left with a full tank of gas and making an ...

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DealerRater Dec 23, 2013

Ricky Lechuga did an outstanding job on selling me my dream car a Shelby gt500. His customer service is superb by far. I highly recommend Ricky for any future car purchase and I will definitely be recommending Pacific Honda to my family and friends. Ricky Thanks a million for treating me as if I were family. God Bless. Very Respectfully, Danny Gonzalez US Navy

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DealerRater Dec 21, 2013

The experience I had at Pacific Honda purchasing a new car was a very enjoyable experience. Ricky was friendly, respectful without being pushy. Ricky was knowledgeable on any questions I had. He listen to what I was looking for in a vehicle and he help me find the perfect car for me.

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DealerRater Oct 2, 2013

Ervin Jaimes: We purchased 2014 Honda Accord Sedan a week ago. Ervin Jaimes helped us close the deal. We found Ervin very knowledgeable of the car features. He took the time to explain the details of the options we had. I am previous Honda Accord owner and I found Ervin’s comments trustworthy because it matched my experience. He was professional and fair dealing with us. I end up visiting the dealer four times. Each time he was patient and answered my questions well. In fact I test drove the Accord twice. Each time he was accommodative. I also spoke to ...

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DealerRater Sep 23, 2013

We bought our 2012 Honda Civic Hybrid from Pacific Honda. Richard Inzunza & Lenny helped us with purchasing our Car. They both were really great and went above & beyond to help us with everything. We found about the car through Internet, and when called them to inquire about the car, they were very professional, fair & patient and answered each and every question we asked to the best of the detail they could. I had talked to Richard on phone at least 10-12 times in a span of 3-4 days and never ever felt pressured or ever got neglected. Even ...

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DealerRater Aug 28, 2013

This was my first NEW car purchase but I have bought used cars from dealers before. I have even walked out of dealerships because the sales staff was so annoying. Jimmy was GREAT. There was never any pressure and he helped me find what I wanted. I very much recommend Jimmy Gardemann as the person to help you purchase your next car! Catherine K

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DealerRater Aug 20, 2013

My initial expectations were extremely low. I had been to CarMax and saw them undercut on my trade and offered a ridiculous APR of 24% from the only so-called bank they could find. Now my credit was atrocious and my bankruptcy was discharged in February but I had just re-financed a vehicle that I needed to change because of the practicality. My salesman who was recommended highly by a friend was Jojie Delfin. We spoke over the phone at length about the chances of a trade-in (2010 Nissan Titan) for a 2012 Mini Cooper. After taking all my information he stated firmly that ...

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DealerRater Aug 19, 2013

I called this certified used dealership after finding a Chevy Malibu through Kelly Blue Book. They agreed to a 2 hour window for me to get to the dealership. They were not pushy at all, they worked with me to find the best interest rate available even though I came with loan ready to buy. I also brought the print out of the add with the internet pricing of the car with me. The price was lower than what was on the physical car at the dealership. The manager, Lenny, checked the VIN # on the ad and the car and when ...

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DealerRater Aug 2, 2013

This was the best car buying experience ever. You guys do wonderful work. I wasn't in the dealearship all day, in fact i was there for 2 1/2 hours. Job well done. Im for sure going to buy my next vehicle from you guys.

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DealerRater Jul 23, 2013

I bought a brand new CRV from pacific honda yesterday. I highly recommend Scott Steven to everyone if anyone wants to buy a Honda. He is not only a professional, nice but also an honest person. I was very comfortable to work with him. My friend and I walked into pacific honda,Scott came up to me when we looked at a CRV, he asked if we need any help. He didn't ask any question and not push me to look at any car. We said we wanted to look around and he showed us two cars. Then we ...

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DealerRater Jul 14, 2013

This review is for a sales person, Zaid Darzi, who took care of me when I walked in this dealership. Though I ended up not buying my car from him (only because I decided to purchase a brand-new car this time), His exceptional, professional and very friendly service has left me feel that it is my duty to do a little extra work and post a positive review for him. He was not very pushy, was knowledgeable and ACTUALLY LISTENS TO HIS CUSTOMER and pay attention to what the customer really needs, instead of how much they can pull out ...

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DealerRater May 23, 2013

I have been looking to get a New car for while . I did my research and decided I wanted a Honda Civic. I had heard that Pacific Honda was a great place to start ... Well from the moment we got onto the lot we were greeted by Eugene Mendoza, He was very friendly but not pushy at all. We told him what car we wanted and that i wanted Black on black leather seats a 2013. Eugene was amazing, very professional and knowledgeable. He found my dream car on the lot. He explained everything we need to know . I will recommend ...

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DealerRater May 7, 2013

Ricky and Jaime really took care of me. I had an awful experience with a different dealership and they went above and beyond to help.

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DealerRater Apr 26, 2013

We had a little problem at first, but it quickly get resolved. Pacific Honda did care about their customers and take feedback very seriously. I got a new car with a good price. The warranty package are also reasonable. Very happy with the service.

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DealerRater Apr 25, 2013

Kevin was very professional and attentative thru the car buying process. I felt comfortable and was not pressured to purchase the car. Good job Kevin.

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DealerRater Apr 20, 2013

Hi i bought the new CR-v Honda today from pacific Honda, and the sales woman Angelina was so professional and nice , she got me the best deal ever, and even without delay, I really appreciated her efforts, and thank you,

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DealerRater Apr 7, 2013

My husband and I are very fortunate that Pete Landsheft was the Sales Consultant who assisted us in picking out our new car. He's VERY KNOWLEDGEABLE, very informative and very willing to work with you. He assisted us through the whole process and even called a week after we got the car to check how it was running. If you plan to get a new car, go to Pacific Honda and look for Pete Landsheft, he's awesome!

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DealerRater Mar 28, 2013

To start I was extremely stressed due to the fact that my 2001 Honda Accord was basically falling apart on me. I looked into trading in my car by looking on Pacific Honda's website and as soon as I punched in my information, I was able to get a quote and a very friendly associate contacted me. I made an appointment and came into to check out the inventory and due to my bad credit I was so lucky that Mark went over and out to get me the financing I needed w/ a low monthly payment and APR. I ...

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DealerRater Mar 28, 2013

James Morrison was great. He helped us get a brand new Civic. He was professional from the beginning until the end. Have you ever had someone help you and then as soon as they got your business, they would treat you like dirt or even forget about your face? Well, not James Morrison. He is friendly and kind. He is not the pushy salesperson type either. He alleviates the stress that comes with buying a car and would strive to get you the best deal. We really liked the way you conducted business: stress-free, smooth and fun. Thank you! If ...

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DealerRater Mar 23, 2013

I've never dealt with people that were so nice and worked so hard to help me purchase a car and considering my circumstance i didn't make it easy for them!! they definitely pulled some strings for us to make it happen, and every time we had a bump in the road they assured us we weren't leaving with out a car.. it's actually funny because we were shopping around at different dealership but not once did we apply to pacific honda, they had called me telling me i had approved for a car (which i felt ...

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DealerRater Mar 21, 2013

We would recommend Eugene to all of our friends. He is really friendly and we love this dealership. We love our new 2013 Honda Civic HF.

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DealerRater Mar 20, 2013

To Whom It May Concern: If someone like the GM (Eric Nelson)can be notified, that once i layed a footstep on the Pacific honda in kearny mesa, I had the pleasure to meet Johnny Farmand which was our salesperson. I was so fustrated with the prices, and could not go over my budget due to financial hardship. However, Johnny was able to make it all happen. I wanted to inform you guys of how satisfied he has made his customer, very genuwine, sincere, and understanding at the same time was patient cause i was all over the lot having ...

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DealerRater Mar 14, 2013

I was disappointed at first with my experience and I rated Pacific Honda high because of the way they went out of their to make sure I was happy. It's easy to give a high rate when everything is fine but I to me when the customer is percieved as important enough to listen to when they are not feeling good and then is made to feel happy, is what customer service is all about.

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DealerRater Mar 3, 2013

My name is Patrick and I bought a new 2013 White Accord V-6 EX-L w/NAV on 2 Mar 2013. I just want to say that for once this was an actual pleasureable experience contrary to what I normally have experienced in the past with other dealerships and sales reps. When I walked thru the car lot and before I entered the showroom/office nobody asked me if I needed help, it seemed like most of them were more consumed with personal conversations with each other then trying to make a sale. As I entered the building Angelina focused on me and greeted ...

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DealerRater Feb 22, 2013

Tony Momon was exceptionally knowledgeable on the vehicles he showed us. Answered all questions. Besides knowing his vehicles he was very pleasant and put us at ease. He even offered to come in on his day off to get more information for us. The Finance gentleman was, again, very informative. He took his time explaining everything I was signing. Then there was Paul and Steve who were very helpful. These guys are "tops" in my opinion. I will certainly recommend Pacific Honda to anyone in the market for a vehicle. My only hope is that the service department ...

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DealerRater Feb 21, 2013

I have never bought a new car of a lot before and i was in the neighbor browsing for an affordable 2012 or 2013...i just happened to walk onto the honda dealership by chance, meaning i didnt really expect a honda to be in my price range, when i was approached by a sales professional by the name of Daniel Nichols...I explained to him my business and my doubts about being able to afford a honda...he steered me toward a 2012 civic si that was initially priced out of my price range. Mr. Nichols turned out to be a wealth ...

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DealerRater Feb 19, 2013

"My husband and I bought our first car together at Pacific Honda a year ago. We were so thrilled with the experience provided by the staff that we came back for our second vehicle! We asked for Tony and Paul by name and, once again, they made us feel like the most important customers in the room. We weren't prepared to buy right away and so the team helped us come up with a payment plan that fit our budget. A couple months later we were ready to buy and the team served us with their usual high ...

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DealerRater Feb 19, 2013

Ron was very responsive to my requests and worked with me until he got the job done. Ron made sure that every detail was taken care of and found me the very car I was looking for in no time at all. I'll recommend Ron and Pacific Honda to all my friends looking to buy a car.

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