Customer Testimonials
Great place to buy a car. A lot of good people here. Highly recommend this place!
Mr. Christopher Celis consistently provides outstanding service and demonstrates a high level of professionalism, dedication, and expertise in everything he does. He is responsive, knowledgeable, and always willing to go the extra mile to ensure that questions are answered promptly and issues are resolved efficiently.
His commitment to customer satisfaction, attention to detail, and positive attitude make him a valuable asset to any organization. Mr. Celis consistently exceeds expectations by delivering exceptional support, maintaining clear communication, and ensuring that every interaction is handled with care and professionalism.
It is truly a pleasure working with Mr. Christopher Celis, and his exceptional ... Read More DealerRater - Jun 19, 2026
Professional and respectful. Services provided in a timely manner. Pricing was fair and reasonable for the services provided.
The staff member I had was funny and sociable. They worked through the issue and if you’re military say hi!
Purchasing a vehicle from Pacific Honda was a great experience. Mario was very helpful and patient throughout the whole process. I did not feel pressured at all during the process. I would recommend Mario specifically to friends or family shopping for a new or used car.
All the employees in pacific honda are very friendly and helpful especially Tess Cerezo she is very helpful and professional i just got my 2026 honda crv high brid im very thankful to tess for helping and guiding us
The service center repeatedly gives me different information depending on who I talk to, tries to overcharge me until I ask questions and generally has very poor customer service skills. I’d be happy to talk with management about my poor experiences.
Excellent service! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships!
I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible.
Tess at Pacific Honda was honestly amazing to work with. From the beginning she made the entire process feel easy, comfortable, and completely stress-free. She treated us like family, answered every question honestly, and never once pressured us into buying extra packages or add-ons we didn’t want. She even held the car for us to make sure we didn’t miss out on it, which meant a lot. You can tell she genuinely cares about her customers and wants people to leave happy, not just make a sale. This was by far one of the best car-buying experiences I’... Read More DealerRater - May 10, 2026
I will not be returning to this dealership. The service was overall bad. I made an appointment for 10 am ; the service writers skipped me three times and did not get my car checked in until 45 minutes after 10 am. Once my car was serviced ( oil change, tire rotation, and brake inspection) the individual at the checkout desk refused to tell me what service was done or what the inspection noted until I signed off on the work done. I refuse to sign off so I read it myself before signing; I eventually signed. After signing off on the work done, I ... Read More DealerRater - May 10, 2026
Excellent service. Erick, the Service Advisor, was extremely helpful and professional. I trust Pacific Honda to provide great service.
John Ablao and the Service Department did an excellent job repairing my Honda Accord as always.
She is very Excellent and kind in performing Her assignment to explained and demonstrate the functions of every single detail of the car
Fast service, friendly customer service reps. Kept in the loop with the service and repair the whole time.
It took so long to check the car in. 40 minute wait when you scheduled way in advanced for maintenance at 7am April 25th. We arrived 10 minutes before the appointment time and we didn’t get checked in until 735. Too long of a wait.
It was easy to get an oil change on a Thursday morning and the tech set expectations early on the turn around time. I recommend them!
I had an excellent experience at Pacific Honda. Their customer service truly stands out—everyone was friendly, professional, and genuinely helpful throughout the entire process. A special thank you to John Spears, who made everything smooth and stress-free. He was knowledgeable, patient, and took the time to answer all my questions without any pressure. It’s rare to find a salesperson who is both honest and attentive, and John exceeded my expectations. If you’re looking for a dealership that values its customers and provides top-notch service, I highly recommend Pacific Honda—and be sure to ask for John Spears.
I bought my car here and 2021 and will never buy a car here again due the Service department. The truly insincere, predatory staff is happy to overcharge you and give you horrible customer service to top it off. They last (and final) time had my car serviced here I asked the advisor Jose if there was any discount available for the $1450 of service perform, he said he would adjust my total to include a return customer discount and a coupon from their flyers they send. He never did, the cashier told me she wasn’t there for the conversation I ... Read More DealerRater - Apr 22, 2026
Pleasant, helpful and friendly people. Highly recommend buying a Honda from this dealership. I love my new vehicle.
Excellent service and attention! Great environment and sales team. Will return again and again. Thank you!
Pacific Honda had great communication, got me in for my appointment within a week, and had it fixed in 2 days
I went to the service because there is a noise coming from the front of my car, but they didn’t take my concern seriously and told me nothing could be done. My car only has 20,000 miles and I bought it brand new, yet they refused to properly inspect or fix the issue. I have been a loyal Honda customer for years and owned multiple Honda vehicles, but this experience was very disappointing. Because of this poor service, I will seriously reconsider buying a Honda again in the future.
It is by no means ever necessary, respectful, nor should be allowed for an advisor to reach into the car while the customer is still in the driver seat and still strapped in. Honestly felt like an invasion of personal space and left me feeling defenseless and vulnerable. I have been to other dealerships for services and they will either have me do what they’re looking for or ask me to step out of the car. It also felt like the advisor wasn’t listening to me at all.
No means no and I don’t need to be ... Read More DealerRater - Apr 11, 2026
My car always runs better after servicing. Reliable and courteous. Pricey but worth it. Will be back
I can't believe the FAST way they got us in. Im so impressed with pacific hondas service dept. Definately a A+
My car’s AC wasn’t working well and pacific Honda took care of it quickly and it was under an extended warranty created by Honda so I didn’t have to pay for it. Works great now!
Very good experience making my purchase, a knowledgeable sales team helped with any questions I had and support was great from beginning to end.
Pacific Honda replaced one of my tires. John Ablao (service advisor), sourced out a tire for me (on a Saturday) since they didn’t have one in stock. Got me back out on the road within a reasonable timeframe. Great people, service, and experience overall. Highly recommended!
My experience there was great. It was easy and everyone who helped me was nice. I would definitely go back if I need another car.
Alan V. was very helpful when I showed up for my service. Friendly and fast!
Very good service. Grate staff. Friendly environment. Would recommend to anyone who needs a car.
Very thankful for the service. Efficient, helpful, nice. They honor coupons that they sent via e-mail.
John was so kind and helpful. He got my car done in record time snd found a nail in my tire and had that fixed as well.
Once again amazing service here at pacific Honda. Service Advisor Alan Valenzuela greeted me professionally and respectful. He help me through my work order and honored a quote I got previous but could not make it cause of illness a week ago. I really appreciate that Alan - thank you for listening and going above and beyond to give me great customer service. 10 star ⭐️ review !!!
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I had an outstanding experience at the Honda service center thanks to Erick and Manager Roberto for my S2000. Erick was professional, honest, and kept me updated throughout the entire process. He explained everything clearly and made sure my car was taken care of the right way.
Manager Roberto went above and beyond to make sure everything ran smoothly and that I left completely satisfied. You can tell he truly cares about customer service and runs the department with integrity. I’ll only trust them with my s2000.
It’s rare to find a team this reliable and trustworthy. I’... Read More DealerRater - Mar 20, 2026
Ryan Soliman is truly the best!!! Pacific Honda is lucky to have you. I have worked with Ryan on multiple occasions over the years and he has always delivered a great deal, realistic expectations, and worked tirelessly to get me a fair deal. He is honest and trustworthy. I will always come back for my vehicle purchases. A+ service 5 star
Ray and Jun are both fantastic! Best experience I’ve had at this dealership and definitely will return for service.
I when to get my car serviced, I left it there at 10am with an appointment scheduled, by 4:14pm haven’t heard anything so I call to check on the status of my car, I was told that it was missing one diagnosis from the steering wheel but the rest was ready, they wanted to keep it one more day but it was my only form of transportation, I got there around 5pm pick up my car when ask to pay they told me that I wasn’t going to pay which it was weird to me as soon as ... Read More DealerRater - Mar 14, 2026
Great service with Jun. Very timely, efficient and fair. He applied the available discount without me having to bring or show coupon.
Very helpful and friendly group people. Given how stressful car shopping can be, these group of professionals not only provided us with a great deal but also reassured us that they had our best interests in mind and would be there the whole way through us owning the car.
Service advisor, Erick was professional, explained everything to me and answered all my questions. I would recommend Pacific Honda for your service,
Exceptional service!!! Every individual I encountered was so kind and took care of me and my family. I appreciate the patience and professionalism from my sales representative and the dealership as a whole.
This place do not care for your business. The advisor doesn’t know what they’re doing and the cashier doesn’t give a F either. There is zero communication between the 2 and I was over charged. No one informed me when my car is done, I’d have to ask and realize it’s has been done for awhile and just sitting on the lot. TERRIBLE to say the least. Stay away.
My dealer Shawn really worked hard for me and you can tell he enjoys his job. He was kind and patient and tried to meet me halfway in everything. I even commented how I can tell this job gives him genuine fulfillment and it’s not just sales. The two people in financing that helped me have been so patient and understanding as well. Sherzad was very patient while I was deciding what to do and Farahad was super understanding and accommodating. They too really tried to meet me halfway so I’m not eating noodles for 10 yrs just to ... Read More DealerRater - Mar 1, 2026
Had a great experience purchasing our new CR-V with James at Honda on Convoy. Would highly recommend working with James, he's a straight shooter and helped us get the deal we wanted.
Having an appointment makes no difference, which doesn’t make any sense.
I had an appointment at 9 am for a simple oil change. After waiting for 3 hours in the waiting room, I checked with the front desk to ask how much longer they needed (I had to work in the afternoon), and they said they didn’t know, but at least 1 more hour. I told them I had an appointment for 9 am and they said it doesn’t matter because we all go to the same line with people without appointment. So what is the point of making an appointment ... Read More DealerRater - Feb 28, 2026
Great service. Was not a long wait. That makes alot of difference thank you again
Reps are friendly, techs are efficient and knowledgeable. Wait time was very reasonable, may be because its Tuesday afternoon . Overall a satisfactory experience.
I am not one to write poor reviews, but I was deeply disappointed by my experience at Pacific Honda. I turned in my vehicle early and was given a great rate, however was promised by Alex upon day of signing that any future lease payments pulled from my account would be credited back to me as the car would now belong to them. I left my car on the spot and even had a witness in the signing of documents. My lease payment was pulled from my account, and after many phone calls to Honda and 15 failed attempts at being ... Read More DealerRater - Feb 25, 2026
Excellent customer service and the process of purchasing my new car felt smooth and supportive. My needs were heard and I drove away beyond thrilled with my car and the entire experience.
Highly professional and friendly staff at Pacific Honda. They were very flexible and accommodating & managed to satisfy all of my constraints.
Pacific Honda keeps track of all the services done on my Pilot and sends good reminders when my Pilot is due for any service. The service staff are also very polite and understanding.
Very communicative (phone or text) with rapid response to questions. Detailed diagnoses with explainer on practical significance of the issue and fix. Willing to work around my financial situation.
Amazing service would come back again 10/10. Helped me throughout the process start to finish!
I’ve trusted this dealership for many years and several vehicles. The staff is great and service is excellent.
The service department is different from the sales department, the latter of which I wasn’t happy with when I bought the car. But the service department has for the most part, been good. They lacked today, leaving me sitting in my car in the work bay nearly half an hour before they even spoke a word to me (I was second in line). But the work was done quickly, at least.
A big thanks to John Ablao in service. He provided great customer service and completed my maintenance in a timely manner. Thank you!
Great service. John helped me get in and out quickly, highly recommend this dealership for service support and oil changes.
I had an appointment for an oil change and tire rotation. The service advisor said I was due for brake fluid change as well. He told me it took some time and it could be up to 2 1/2. Hours before completion of all the items. I agreed and told him I’d wait. After 2 1/4 hours I was told nothing had been done. It seems the coordinator had messed up I asked that the oil change and tire rotation be done and skip the brake fluid. After another 45 minutes I got my car back. The service advisor was very apologetic but didn’... Read More DealerRater - Feb 9, 2026
Pacific Honda did a wonderful job servicing my vehicle. John, the service advisor that assisted me, was very knowledgeable and thorough. I would highly recommend Pacific Honda to my friends and family!
I took my 2024 Honda Accord Hybrid in for a recall and for a 10,000 service to Pacific Honda. I had made an appointment and showed up in time. The dealer service was very efficient and service was excellent. I worked with Jun Iwsaki and he was friendly, knowledgeable and kept me informed. I had my car back in great shape in the same morning. Thanks!
Disconnect between front office and mechanics. If the office goes to lunch you will have to wait until til they come back before you get your car.
I dropped my car off the night before and I had an appointment at 8:45 but for some reason, I never heard from anybody until noon after leaving several messages. They said can you text which I did. However, he clearly never read any of them because I approved the work, and it still wasn’t done. What’s the point of having an appointment or using technology if you’re just going to ignore them. If you are understaffed you need to set proper expectations or at a minimum return the clients calls/text.
Bryan and his team took great care of me and got my repairs done and back to me earlier then expected! Thanks so much for the great service.
Alan is an eager and knowlegable young man who was helpful and patient in my quest for a used car. I never felt any pressure to buy. He asked the right questions that helped me narrow down my preferences. If he didn't have an answer to a question, he sought one out. When I spotted the only blue Civic on the lot he was graciously let me drive it. With his pleasant modulated voice, he guided me through the proven test drive route around the neighborhood streets and freeways It was an unusually busy Sunday so the finance department ... Read More DealerRater - Feb 2, 2026
Friendly, honest, knowledgeable, efficient and you are treated with respect. These folks are great because they care@
Great service from Erick C. He was timely and got my pilot taken care of. He was attentive and timely with service along with strong communication through the whole process.
The car I was loiking at was sold But I was given a great deal on an upgraded newer model. Robert in sales made it fun and was really helpful, Sales Manager stepped in to make it work and Financing was Awesome even at 8:45pm. Excuse me, I need to go moon over my car.
Honest, dependable, consistent. Today I was helped by Brandon Lee the Service Writer. 10/10 would recommend!
My appointment was at 7:30am and everyone was friendly and time efficient. The advisor was able to answer what an A127 consisted of and what they’d be looking at but I opted for just an oil change due to time constraints. The ladies at the front desk were friendly and informative. Great service all around. Thank you.
Extremely helpful and transparent throughout the entire process. They were willing to make a deal with me within the day as well as give me a fair price for my trade-in. I would definitely recommend for the excellent customer service and assistance they provided.
Erik was fantastic, and a great help! He was overly communicative and went out of his way to be helpful!
My windshield was cracked after I finished the service on 16JAN2026, said going to check the camera on 19JAN2026, then let me know, I wait all day for the answer, even texted John, but still no answer.
Pacific Honda was a great place to buy my new car. Ryan Soliman found the car I wanted for a great price. I never felt pressured and they made my purchase feel like a big deal. Very positive experience.
Excellent customer service and exceptional car shopping experience, the best I have had by a long shot. Highly recommended!
Very expeditious service.Eric my service advisor was very helpful. They were able to do more than what I came for.
I always drive 2 hours away to bring my car to get serviced here, having a local Honda dealership in my city. Great service here.
Smooth and nearly painless to purchase a slightly used Honda beginning with the extremely informative web site which ran great for a very senior user. Once I arrived at the dealership itself everyone was friendly, helpful without pushing me and always very clear about the time needed for a “next step. “. It was around 3 hours from my arrival to my leaving the lot in a beautiful car that met all my requirements.
The maintenance shop at Pacific Honda had always taken care of my car with no issues. My only suggestion would be to advertise military discounts better.
Pacific Honda has been a great dealership. We have been going there for over 20 years and they ha e always provided the best service.
Salesman was polite and friendly with no pressure to push you on a purchase. Answered all questions that we had and gave us time to look around without shadowing us. Very helpful and making a comfortable experience. This was our second purchase in the last two years. Highly recommended dealership.
I visited Pacific Honda for a recall service and had a very positive experience. John and Roberto were professional, attentive and thorough throughout the process. They addressed my questions clearly and handled my vehicle with care. Their knowledge and communication instilled confidence, and the experience from drop-off through pick-up reflected a strong commitment to customer service! Thank you Pacific Honda!
Pacific Honda is a fantastic dealership. It’s got great selection, and great customer service.
Chris was very helpful and made me feel like an important client, he did his best to get the car I wanted.
Very friendly and nice service. The dealership had a quick response time and fixed my car on time.
I was really impressed by how understanding the dealership was in responding to my need to have my car looked at right away as I was traveling and thought there might be a problem. They also didn't try and make a list of a lot of recommendations of what could make the vehicle better but just addressed the issue that I thought might be a problem. So in other words I felt that they were very honest and it made me feel relaxed that they didn't make a lot of recommendations for improving the vehicle. They also had ... Read More DealerRater - Dec 28, 2025
Very Helpful, the process was easy, fast and smooth. Very easy to talk too and they help us through everything. Buying Car through them was not a hustle, very accommodating and very trustworthy. You can leave the place with ease after everything is done. I am very thankful to the staff who’ve help me. Get my dream car.
Was in the market for a new car if the deal was right. Came in with a price I was targeting and after going back and forth a few times, we came to an agreement. The sales rep was friendly and easy to work with. Didnt feel like there was much pressure especially when dealer is trying to make end of the year sales.
i’d never come back to this xxxx dealer they wasted my time and money and it was such a ridiculous experience!
This dealer treated us w/ great respect & very supportive. Alan Valensuela was our great sales consultant. He helped us w/ trying used hybrids, then helped us fall in love w/ our '26 Honda Civic Sedan Hybrid Sport Touring model. He was fantastic!! And Milad was our great loan officer.
Fairly quick service for my car, and the costumer service was very good. John Ablao will be my go to guy.
My third time here for a car! Wouldn’t wanna go to another dealership, have the best deals and best customer service! Recommend to anyone looking for their next car!!
Everyone was very helpful and friendly. We were able to work out a deal. I would recommend checking them out.
I have had the best experience with Pacific Honda service and Shawn as my advisor. Super professional, honest, kind. Thank you so much!
They’re nice. But a little deceptive (brakes). They forgot to replace the tire cap
Pacific Honda had a good variety of cars that we were looking for. Shawn was very helpful with the test drive and explaining the different features of the accord. They presented an offer that was very clear and easy to understand. They were not pushy which was a relief. They gave us a fair offer and we got the car we wanted in the color we liked. Overall, the best experience I have had with a dealership.
I appreciate Brandon’s personal follow-up and interest in my experience in my first maintenance check at Pacific Honda - he is a great customer service rep for your store.
Very busy. Friendly staff. Clean waiting room. A little confusing as to where you pick up car when notified but staff helped.
The staff greeted us immediate ; they were nice and professional . I would come back to this branch