Customer Testimonials
Tech was great and clear communicator and they also finished my car ahead of schedule!
Worst service dept in town. 3 trips back and forth not to have the part for my new car. Service Manager refused to talk to me and my service advisor sucked. It’s been about 4 weeks and no call to come in so they can fix the issue properly! I’m never going back. I felt like they were not valuing my time coming back and forth.
Fantastic, professional and friendly! Eric worked with me and gets an A+great staff A for all
They were very helpful. I needed yo leave before all the services we're completed, so I was thankful.
Nina is an excellent salesperson. She was friendly, knowledgeable and very professional. We enjoyed working with her.
We couldn’t be more pleased with the outstanding service we received from Mario and Fred during the purchase of our new vehicle. From the moment we walked through the door, they were welcoming, professional, and incredibly knowledgeable. Their friendly demeanor, attention to detail, and genuine desire to help made the entire experience seamless and enjoyable. They truly exemplify what exceptional customer service looks like. Mario and Fred went above and beyond, and we’re grateful for their support every step of the way.
The dealership was great in assisting with the purchase of our car. The staff was awesome and incredibly professional. It was a pure delight working with all of them.
Had a great buying and financing experience at this dealership. Jesus was an amazing and experienced salesperson - don’t waste your time elsewhere, come here and ask for him! Milad in financial made everything very clear and was kind and helpful. Couldn’t recommend more.
My advisor was very kind and friendly, and the work to my car didn’t take long
Very good Service Center (Tyler) who helped me sched my 24K service and also altered me to the fact that there was a "gearbox" safety recall on my 2023 Honda HRV. Service was done in 2 hours and I got sched to come back in 3 weeks for the safety recall.
Service is good, Tyler is helpful and explain everything patiently. But had to wait a little longer to get someone's help
The staff is friendly and knowledgeable. I was able to meet with Dario and test drive my new car with little notice.
Great customer service good experience overall will definitely go back to pacific Honda. Been going for many years.
Great dealership,I never wait to long & there’s always friendly faces to greet you
Awesome service. Mario the salesperson was awesome, as well as everyone else we talked to. They make time feel less tedious. Let's admit it, being at the dealer can be boring, but these guys all are funny and are constantly playing jokes. You really don't feel the time. Excelent service
My advisor Shawn D. got my car in right away and I was out in two hours. Service Technician, Mark Nunez who worked on my car was helpful and was able to get a quote for a part I was interested in. Thank you to you both.
Car has issues. My brand new cars air didn't work. The hands free lift gate doesn't work as it should. The auto start on the key faub doesn't work.
Excellent Service. Kind, caring, and efficient. Car returned on time. A seamless experience. Many thanks.
Tony, John and Jojie were a great help during our journey for trading and buying a new CR-V hybrid. The entire dealership has a relaxed vibe and always has the most variety in all cars. Highly recommended!
I asked to use senior discount. The tech said he would provide it. I noticed he did not give it on estimate. When work was done I asked again shen I went to pay. I was told it was to late as it sas already in the system. I was not happy.
Poor customer service, from the appointment desk and the service advisor. Poor time management of repairs.
Excellent communication and updates: service advisor Eric Calderon and all the service members were very responsive to give me updates on the phone. They were nothing but kind, courteous and professional.
This is my 4th car purchase from Pacific Honda. I trust them to do the right thing.
The lack of communication from the service center to the customer is astounding. It took me all day to get a hold of someone just for an update on my car. When I did get my car back it was left a mess, smelled horrible, and had scratches all over inside and outside of the car that were not there before. Also not to mention a few days after getting my car back it would start weird, come to find out they didn’t properly reinstall the battery so one of the terminals was loose. For the amount of money ...
They were very understanding and very helpful. They actually cared and catered towards my needs and finding a car that I wanted
The operation is very efficient and the staff very professional, but you are expensive… Thank you…
Provided same day service to address an emergency, and offered shuttle service for transportation. Good communication
I always come back to Pacific Honda because everyone is nice, fast , and professional. I really appreciate your service! 😄
I had a 9am appointment for an oil change and still had to wait 2 1/2 hours! What is the point of having an appointment if they are just going to throw me to the back of the line anyway. The guy that greeted me asked if I wanted to have my tires rotated if they needed. Some places offer free tire rotation with service and since he made no mention of cost, I assumed it came with the oil change. Maybe it's my fault for not asking, but he definitely should have mentioned that there would be an additional cost. ...
I booked a test drive online, and met with my sales consultant Mario E. We found the right vehicle in stock, he explained the cost/sticker/extras, and I felt comfortable making a deal, including a trade-in. It was a no-pressure, friendly experience.
Excellent dealer with fair sales values. Very good service area who take care of all required items.
The service was excellent! Workers were friendly, professional, and efficient! They explained everything clearly and worked quickly!
They had the vehicle I was looking for, got right down to seeing and driving it. But the negotiation with the manager was unnecessarily long, inefficient and pushy. My sales rep Nellie was fantastic. My finance person Kianna was excellent. The sales manager was not -would not listen to me, kept trying to push the KARR security system despite going back and forth 3 times. Finally I had to call him out of his office to talk face-to-face.
It was pointless to make an appointment. I waited for over 2hrs. Told I had a nail in mybtired they couldn’t fix and gave me the wrong information on which tire had the nail.
Great service and very friendly. Very helpful and store super clean made my purchase feel good
2 1/2 hours for oil change and new tire!! Ridiculous price for tire! I’ve been coming here for 18 years and Customer service has definitely declined!!!
Excellent service. Highly recommended. The salesman was insightful and helped with all the process. Great prices.
courteous, explained what needed to be done and estimate of time; rental car paid for because of recall
The advisor Jun is the best-very honest and willing to go the extra mile
Everything went great during my visit. It was fast and superb service as always! I highly recommend this dealership.
Excellent service! professional and trustworthy. I would take my cars for service anytime. Thank you
They always explain everything involved with the appointment clearly. They are both friendly and professional. They have let me know when I can wait on something, instead of doing it right now.
I came in today at a busy time and they were able to get to me rather quickly. They got my car in to the back and were working on it and within an hour they were able to find the issue and fix it. Shawn was my service advisor and he was amazing as was Alex my service tech. They are both empathetic to my issues and went above and beyond. I will definitely be back
The drop off sss fast. My car was ready when promised. Staff was very friendly.
Agents/Representatives were pleasant and provided superb customer service. Cars presented were in pristine condition.
A big thank you to Nellie and the general sales manager at Pacific Honda used vehicle that made it possible to place us in the car we were looking for. Great communication and service!
Thank you to the Pacific Honda used vehicles team. The purchasing process was clear and professional. Hugo from the sales team support was key by answering all my questions and making the process as frictionless as possible.
Mario was responsive and helpful. Everyone was friendly and efficient. The dealership was clean and welcoming. Thank you!
Had a B1 SERVICE (40,000 mile service) and transmission fluid exchange done on my 2022 Honda HRV. The mechanic found a plug missing from my transmission fluid. The service took 2.5 hours and I wasn't charged for the labor. Highly recommend Pacific Honda for all your service needs.
Excellent experience, everything went smooth thanks sales associate Andre Gomez this guys knows his stuff, explained all features that came with the Pilot EXL that we ended up leasing, dealership and management gets an A+
I’ve bought many cars from Pacific Honda over the years but had become so disgruntled with their horrendous service dept, I was looking elsewhere to buy my next car. But with a twist of fate, I ended-up back at the dealership in search of my new ride. To my surprise and delight, I was introduced to Sales Associate, Lawrence Emegokue. He listened to me, was kind, competent and caring. And he delivered everything on my wish list! I would highly recommend him to family, friends and anyone reading this review who wants exceptional customer service. Lawrence is an experienced ...
Pacific Honda service center did me a great service on abiding by my vehicles warranty. Very happy with the service. They were fast and friendly and even got me a rental car for the duration of my vehicles service. Thanks pacific Honda crew members.
Great communication. They listened to my needs, were helpful to find me the exact car I wanted and were kind and respectful of my time.
I have used this dealer for over ten years and always been satisfied. They are awesome.
Service center was very helpful through the whole process. Erick C. helped me and was very communicative and nice. I’ll be bringing my Honda here for service in the future.
Work described accurately. Service was done on time. No problems. Good communication. Will return for future service.
Attentive and quick service even though it was close to the end of their workday on a weekend!
They are the best dealerships in San Diego thank to them i got my dream car!!
There are professional and good with the customer I think they are honest.God bless all the team at pacific Honda .thanks Mike also Tyler keep doing great job.
Fast and easy. We were in and out in about 2 hours. We’ll definitely be back for my sons car
I recently took my car in to get my brakes replaced, and it was absolutely incredible customer service! Angela Gonzalez is so wonderful, and I would highly recommend service here to anyone!
This is a review specifically for the service center. I had an appointment for 8:45am on a Wednesday. I needed 4 things: oil change, for them to check the alignment, check my tires, and to fix whatever was hanging down from under the car. I talked to the advisor and he decided to just add on 180K maintenance package. Didn’t really ask if I was interested, just decided that’s what I was there for. He took a look at my tires and said they were fine. Before I left I was being quoted around $900 and told it would probably ...
Great experience with the service there. Tyler was very helpful and informative. Will definitely return here for future services
Great service and knowledgeable salesperson. The dealership has a large selection of cars. I could easily find the car i like.
Lua took such good care of me during my visit and matched me up with my dream car!
I was rushed with the entire sales process without a thorough explanation. Generally, the experience from salesperson to finance was not a good one. I do not recommend Pacific Honda as dealership based on my own personal experience.
Super easy to get in and out, The quickest service center I’ve ever been to! Couldn’t be more happy. You guys are the best!
You're very helpful and got everything ready and had my car completed ahead of schedule.
I had a great experience at the delearship. AC, our salespersina, was helpful, friendly and responded to all of our questions. We were not planing on getting the car that day but we walked out with a new car.
I had to wait about 1 minute to talk to the server person and my car was done on time.
Excellent customer attention. Very polite and courtesy, Good financial advice. Always looking for the best solution for the customer. Very satisfied with them.
Computer Panel replaced, took awhile but it all worked out. Got a rental from Enterprise and that also went well.
Great experience at Pacific Honda. Ryan Rythahondaguy Salimon was easy to work with. I will definitely look to him when buying my next Honda
The dealership knows us and our car. They let us know when service is due and provide the services at a reasonable price. .
I brought my car in on Monday, January 13 for my 9:15 AM appointment, only to end up, waiting in the check-in line for over an hour. Several times the employees walked by my car to check in other cars, but did not initially greet me until I had to flag someone down at around 9:50. The gentleman let me know that they were backed up and someone would be right over to get my information. approximately 10 AM, John came over and asked me what I was there for. Because I was already waiting for over an hour at this point, I explained ...
Letter said it would take 1hr 15 minutes. They had my car for 1 1/2 days!!!!
Excellent service, but not enough parking spaces in front. Communication about what service your car will need is in detail, along with the cost estimate.
Erick was my service advisor when I came in to have my Honda CRV serviced. He was very helpful with determining what I needed checked on my car, made some great recommendations, and greeted me with a smile and was very friendly! The team was efficient and kept me updated on my car. Mike was kind and provided good conversation as I took the local van drop off service. I will gladly come back in to have my Honda serviced there!
Excellent service from Dario Morla and the rest of the team! I really with the service
Erick Calderon gave us excellent service when we dropped off car and pick it up. He was very friendly and helpful.
Jun really care about my car repair and fair. I really appreciate his can do attributes and ready to help whenever I need.
Susie and Lawrence are always a dream to work with! They're super knowledgeable and helpful. They tell you things how they are and give wonderful advice. We left with our dream car today!
I had a fantastic experience working with Angela Gonzalez. They were incredibly attentive, professional, and made my entire interaction seamless. Angela Gonzalez answered all my questions clearly and ensured everything was handled promptly. Their customer service skills are top-notch, and they made the process so smooth and stress-free. I truly appreciate how they went above and beyond to make sure everything was to the point and exactly what I needed.
Selfish unprofessional behavior try just do the sale and get money not car about what you say or what you want and they are really Rude
Date issue happened: 5-25-24 I am writing this because I was corresponding by email with Chris Celis about purchasing a car. Chris sent me pricing sheets on two different vehicles. In both emails, he says that these were "cash" prices for the car. I showed up at the dealership and told them that I was comfortable with the price of the car and that I wanted to trade in my current car. They then took my car, inspected it and we came to an agreement that they would give me $19,400 for my trade in. The total "...
We had a great experience at this dealership because of our sales representative, Louis Fiagbar. We were very knowledgeable about the car we were interested in, even though we are usually Toyota buyers. Louis was very knowledgeable about both makers and was able to give us important information about the CRV we were interested without being pushy or overbearing. He was a total professional and was very friendly and courteous. His hard work helped us to get the car and the deal we were interested in and we left the lot with the car the same day. If you are ...
This is from on site visit to Pacific Honda, Kearny Mesa, SanDeigo. Salesman Collected drivers license and made a copy for himself, even though I was not test driving. He seemed as though he got what he wanted. He was Reluctant to give any info about the vehicle. For any info I asked was asked back with an irrelevant question. He himself ended the conversation and told me good bye. I later called sales manager asking why my drivers license was collected, he said they wouldn't and further he said the sales man could have a bad day and ...
They only want to sell - once you walk out of the door you’re “dead meat”. A senior executive Evan promised to call,probably meant in 2024. Greg the sales person had one objective - close the sale! My sister in law bought the car- no-one walked her through the features! Honda is a great car - if you intend to deal with Honda Pacifica in San Diego DONT - find a better Dealer who is upright and cares about the Customer.
I asked for an inspection prior to taking a 4,000+ mile road trip. The dealer was very receptive to my request. I was in and out within an hour. And the inspection was free. Previous service visits were held very professionally and at a fair price
Unfaithful business. they did not honor the appointment I made on their website. They were asking for written proof. But when I booked the appointment there, they were not giving any written confirmation. I drove 45 minutes to get to an appointment.
I am complaining about Pacific Honda in San Diego, California because of their poor sales team about communicating with paperwork and selling the vehicle. I was sold the vehicle on December 2022 and had a poor time and experience where I had to return to the location multiple times for paperwork and financial information issues. They were poor at communicating to my bank about payment details and I had to return multiple times to sign papers, which was ridiculous and a waste of my time. I also had the headache of dealing with their sales team, especially Richard Inzunza, about not ...
If you are looking for a dealer to waste your time on, then look no further than Pacific Honda. I reached out to this dealer on a Wednesday with the intent to purchase a vehicle from them, I was initially informed they could hold the vehicle for 24 hours as I was looking to purchase it from a bordering state (Arizona). After I had asked if the hold could be extended to 48 hours to give me ample time to make work arrangements to get there, the used sales manager decided they could hold the car for 6 hours at most. So on ...
Every time I come to this dealership, I feel taken advantage of. My last visits here were bad, & today I came for simple oil change. Was told 2-2.5 hrs but in reality, it’s more like 3.5-4 hours. Where is it normal to take 4 hours for an oil change. Horrible service!
Went to Pacific Honda to test drive a car I was interested in. When I arrived, there was noone around to acknowledge my presence. I went inside, still noone there to even greet me. There was a sales person in his private office on the phone. I waited for him to finish his conversation. When he finally finished, I let him I had an appointment to test drive a car. He had to get the key from another lot, so I had to wait another 5 minutes which I didn't mind. It gave me time to check the car out. ...
Bought a car from these guys and thought I was getting a solid deal from people who care. Don't buy in to these folks. They are seemingly caring up until you need them to follow through on their fake promises. Richard, one of their finance guys who finalizes your paperwork will butter you up and make promises to make sure you're taken care of. After you're done purchasing every warranty under his guarantee, that the car he is selling you with; dings, windshield chips, paint chips, missing keys to the roof rack & missing caps in the ...
This truly saddens me. We have purchased 4 CRVs from this dealership; This 4th car, a 2000 CRV EX, is an ongoing electronic mess. The car is unreliable, now failing to start and having continuous electronic glitches. This is at least the third visit to the dealership with all previous visits resulting "no problem found" and "it's ready to go!" This situation is totally unacceptible for a new car (3-year Honda Lease) barely 2 years old and less than 20K miles total. We know 2 owners of our previous CRVs, and both cars are totally reliable, neither ever being ...
Jesse did an awesome job answering my email and giving me accurate information on the vehicle I was interested in. Flawless transaction ! Love my Raptor
Very efficient service and smooth purchase of my 2019 Honda Civic LX. The car was in fine condition as displayed on the dealership's website. Jesse, the sales representative was exceptional and made the process extremely stress-free. I highly recommend this dealership if you are looking to purchase a used car and recommend you to get in touch with Jesse ([email protected]) for a smooth purchase.
Jesse Olson, Richard Choi and Mark Morrow we’re all beautiful people that made my experience smooth, fast, and most importantly, as friendly as can be. I appreciated how well they worked to keep me informed and taken care of all while cracking a few jokes. Thank you for making this Honda experience the best I’ve had.
Horrible communication skills from the management department to service advisor. I Dropped of my vehicle for a SAFETY RECALL (airbag) a day before so they could take all day for the repair. Upon not hearing from anyone and having to call and asked for a call back. Since I didn’t get a call I showed up late afternoon and to my surprise I was told that the service was not done due to needing my permission to unlock the glovebox. When I asked why didn’t anyone contacted me to inform me of the situation there was no answer. ...